Terms and Conditions
Terms and Conditions
1. Use of our website
1.1 We may change anything on our website at any time, at our discretion.
1.2 We have no responsibility for the content of any websites other than our own even if our site links to the other website.
1.3 We retain all rights to our website design and all images on it. We have copyright and other rights to the design, appearance and content of it. You may view and print the website only as a consumer or potential consumer from us. You may not publish, reproduce, distribute or broadcast in any format any material found within this site.
1.4 We may restrict or suspend our website (typically for repairs, introduction of services or general maintenance) and where possible we will post warnings on the site first. We will try to do this no more than is necessary, and keep the time of disruption minimal.
Dimensions
1.5 Owing to variations in studio lighting and differences in display technologies, the tile colours shown on our website may differ slightly from those of the actual tiles. It is always advisable to ask your Clay & Rock showroom to show you a sample.
Nominal Dimensions:
1.6 All dimensions quoted are nominal, which are subject to slight variation within internationally accepted standards. Please refer to our Fixing Guides for full installation guidelines and important information about our tiles.
Every effort is made to keep all details, descriptions and usage information on our website as accurate as possible, it is advisable to check product details and usability with your Clay & Rock showroom to make sure your chosen tiles meet your requirements.
2. Data Protection
2.1 Clay & Rock is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.
2.2 Clay & Rock will use your personal information in order to inform you of its offers, news and new brochures and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.
2.3 Clay & Rock may share your information with other Companies in our group and organisations who are our business partners. We or they may contact you by mail, telephone, SMS fax or email to let you know about any goods, services or promotions which may be of interest to you.
2.4 The Data Protection Act puts obligations on users of personal information and details principles for its use. There are eight principles in the Act that Clay & Rock is obliged to conform to. The Act requires Companies which process data to notify the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner's Office at: Wyecliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: +44 (0) 1625 545745
2.5 The principles for Data Processing are:-
Personal data must be processed fairly and lawfully.
Personal data must be obtained only for specified and lawful purposes.
Personal data must be adequate, relevant and not excessive.
Personal data must be accurate and kept up to date.
Personal data must not be kept for longer than necessary.
Personal data must be processed in accordance with the rights of data subjects.
Measures against unauthorised or unlawfully processing of personal data.
Personal data must not be transferred to a Country or territory outside the EEA without adequate protection or explicit consent.
2.6 The following sets out our policy regarding the personal information we collect about you:
This policy covers the use of personal information Clay & Rock collects when you use https://www.clayandrock.co.uk. The policy also gives you information about cookies; about Clay & Rock itself and third parties' use of cookies; and how you may reject such cookies. From time to time, you will be asked to submit personal information about yourself (e.g. your name and email address) in order to receive information from us or use the full range of services on this site. Such services include newsletters, competitions and registration.
By entering your details in the fields requested, you enable Clay & Rock and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Clay & Rock will act in accordance with current legislation and aim to meet current internet best practice.
Visitor Information
During the course of any visit to this site, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Information supplied by cookies can help us provide you with a better online user experience and to analyse the profile of our visitors.
What is a cookie?
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows. Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the site's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you have set your computer to reject cookies you can still browse clayandrock.co.uk anonymously until such time as you wish to register for the full range of services.
Use and storage of your personal information
When you supply any personal information to this site (e.g. for competitions or registration) we have legal obligations towards you in the way we use this data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular web pages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to us will only be used within Clay & Rock and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to this site or otherwise engage in any disruptive behaviour, we can use whatever information that is available to us about you to stop such behaviour. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of registration with clayandrock.co.uk, you no longer wish to continue your registration. Where personal information is held for people who are not yet registered but have taken part in other services (e.g. competitions), that information will be held as long as is necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. If you are notified on the clayandrock.co.uk site that your information may be used to allow Clay & Rock to contact you for "service administration purposes", this means that Clay & Rock may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.
Access to your personal information
You have the right to request a copy of the personal information Clay & Rock hold about you and to have any inaccuracies corrected. Please address requests to: Clay & Rock, Falcon Road, Sowton Industrial Estate, Exeter, Devon, EX2 7LF
Users 16 and under
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to this site. Users without this consent are not allowed to provide us with personal information.
Clay & Rock is a trading name of Original Style Ltd.
Registered office: Falcon Road, Sowton Industrial Estate, Exeter, Devon, EX2 7LF